Privacy policy.

Copper Burrow, LLC ("Copper Burrow," "we," "us," or "our") operates the website [https://www.copperburrow.com] (the "Site") and provides interior design and related services, including full‑service design, virtual/e‑design, styling, product curation, and shoppable content (collectively, the "Services").

U.S.-Only Scope: This Site and this Privacy Policy are intended for individuals residing in the United States. If you are located outside the U.S., please do not use the Site or provide personal information. We process information in, and subject to the laws of, the United States.

This Privacy Policy describes how we collect, use, disclose, and protect information about visitors to the Site, prospective and current clients, and individuals who interact with our Services, social media, and marketing communications. This Policy applies only to individuals residing in the United States.

This Policy does not apply to third‑party websites, platforms, marketplaces, or services we link to (e.g., payment processors, affiliate marketplaces, product vendors). Their policies govern their practices.

I. INFORMATION WE COLLECT

We collect information in the following ways:

Information You Provide

• Contact data (name, email, phone, address, city/state/country)

• Project details (room photos/videos, measurements, floor plans, budget, style preferences, household details such as children and pets, access instructions)

• Account/checkout data (shipping address, purchase history); payment card data is collected and processed directly by our payment processors—we do not store full card numbers

• Communications (emails, DMs, comments, reviews, survey responses)

• User‑generated content (uploads for design work; testimonials)

Information Collected Automatically

• Usage data (pages viewed, links clicked, time on page, referring/exit pages)

• Device/technical data (browser, device type, operating system, IP address, general location inferred from IP)

• Cookies and similar technologies (pixels, tags, SDKs) for analytics, performance, personalization, and advertising/retargeting (see Section 6)

Information from Third Parties

• Analytics and ad partners (aggregated insights, audience information)

• E‑commerce/fulfillment partners (order status, shipment details)

• Social media platforms (profile info if you interact or sign in via those platforms)

We do not seek to collect sensitive personal information (e.g., precise geolocation, health info) for marketing purposes. If you share sensitive information for design safety (e.g., accessibility notes), we use it only to provide the Services.

II. HOW WE USE INFORMATION

We use information for:

• Providing and improving the Services (design concepts, mood boards, renderings, product sourcing, order support, delivery coordination)

• Customer communications (responding to inquiries; appointment scheduling; service updates)

• E‑commerce operations (processing orders and returns; fraud prevention; payment collection via processors)

• Personalization (remembering preferences; recommending products/content)

• Analytics and performance (Site diagnostics, usage trends)

• Marketing (newsletters, promotions, ads, retargeting where permitted by law)

• Legal, security, and compliance (enforcing terms; preventing misuse; responding to lawful requests)

III. WHEN WE SHARE INFORMATION

We share information with:

• Service providers/processors: website hosting, design/portfolio tools, email/SMS platforms, analytics, payment processing, order/fulfillment logistics, customer support

• Commerce and vendor partners: affiliate networks, marketplaces, product manufacturers, delivery/receiving services

• Advertising/analytics partners: to measure performance and (where permitted) show relevant ads; we may share pseudonymous identifiers (e.g., cookie IDs) and aggregated data

• Professional advisors: accountants, lawyers, auditors

• Authorities: when required by law or to protect rights, safety, and property

• Business transfers: in connection with a merger, sale, or reorganization

We do not sell customer lists for money. Some U.S. privacy laws define “sale” or “sharing” more broadly to include certain advertising, analytics, or data disclosures via cookies/pixels. See Section 8 for your rights and opt‑out choices.

IV. DATA RETENTION

We keep personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods:

• Client/project files (design assets, correspondence): up to 7 years after project end (or as required by law)

• Order and tax records: 7 years (or applicable statutory period)

• Marketing contacts: until you unsubscribe or we prune inactive lists

• Cookies: per cookie type (see banner/preferences center)

V. YOUR CHOICES

• Marketing emails: click “unsubscribe” in any message or email us at hello@copperburrow.com

• Text messages: reply STOP to opt out; HELP for help; message/data rates may apply

• Cookies/Ad preferences: use our cookie banner or browser settings; you can also limit ad tracking via platform settings and industry tools (e.g., youradchoices.com)

• Portfolio use: see our Terms for photography and portfolio rights; contact us to discuss reasonable privacy accommodations before photography

VI. COOKIES & SIMILAR TECHNOLOGIES

We and our partners use cookies, pixels, tags, and SDKs to:

• Remember preferences and user settings

• Keep you signed in and enable core features

• Analyze Site traffic and performance

• Personalize content and (where permitted) measure/serve ads

You can manage non‑essential cookies via our banner or through your browser/device settings. Disabling cookies may affect Site features. Where required, we obtain consent for non‑essential cookies.

VII. DATA SECURITY

We implement administrative, technical, and physical safeguards designed to protect personal information (e.g., encryption in transit, access controls, least‑privilege practices). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

VIII. US STATE PRIVACY RIGHTS

Depending on where you live (e.g., California, Colorado, Connecticut, Utah, Virginia, and others as laws evolve), you may have rights to:

• Know/Access the categories and specific pieces of personal information we collected

• Correct inaccurate personal information

• Delete personal information (subject to exceptions)

• Opt out of the “sale” or “sharing” of personal information and certain profiling/targeted advertising

• Limit the use and disclosure of sensitive personal information (where applicable)

• Non‑discrimination for exercising your rights

To exercise these rights, email hello@copperburrow.com with: your name, state of residence, which right you’re exercising, and enough information to verify your identity. Authorized agents may submit requests with proof of authorization.

Opt‑out of sale/share/targeted ads: Use the “Do Not Sell or Share My Personal Information” link in our footer or our cookie preferences center. Browser‑based opt‑out signals (e.g., GPC – Global Privacy Control) will be honored where required.

California disclosures: In the past 12 months, we may have collected the categories of information listed in Section I; sources include you, your devices, and service providers/partners; purposes are listed in Section II; and disclosures to the categories of third parties listed in Section III. We do not knowingly sell or share personal information about individuals under 16.

VIIII. INTERNATIONAL USERS

This Site and Services are intended for United States residents only. If you access the Site from outside the United States, you understand your information will be processed in the U.S., where laws may differ from those in your country. If you are not a U.S. resident, please do not use the Site or provide personal information.

X. CHILDREN’S PRIVACY

Our Site and Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child provided information to us, contact hello@copperburrow.com and we will take appropriate steps to delete it.

XI. PHOTOGRAPHY, PORTFOLIO, & TESTIMONIALS

With your consent and per our Terms, we may photograph or otherwise document your project for our portfolio, social channels, marketing, and editorial submissions. We avoid publishing exact street addresses or other highly sensitive details. To request removal of specific images we control, contact hello@copperburrow.com (note: previously published third‑party features may be outside our control).

XII. THIRD-PARTY SERVICES

The Site may link to or integrate with third‑party services (e.g., payment processors, marketplaces, shipping/receiving partners, analytics/ad platforms, social media). Their privacy practices are governed by their own policies. Examples may include: website platform/hosting, email service provider, analytics tools, payment processors (e.g., Stripe/PayPal), ad platforms (e.g., Google, Meta, Pinterest), commerce/fulfillment partners. We will update this list upon request or provide details for your project upon inquiry.

XIII. CHANGES TO THIS POLICY

We may update this Policy from time to time. The updated version will be posted on the Site with a new “Last updated” date. Material changes may be notified via email or banner where required.

XIV.CONTACT US

If you have questions about this Policy or your data, contact us:

Copper Burrow, LLC
Email: hello@copperburrow.com

If you are in the EEA/UK/Switzerland and believe we have not addressed your concern, you may have the right to contact your local data protection authority.

XV. QUICK SUMMARY (PLAIN ENGLISH)

• We collect basic contact, project, and site usage info to provide design services and improve our Site.

• We use trusted service providers for hosting, payments, analytics, email, and order/delivery logistics.

• You can unsubscribe from marketing, manage cookies, and request access/correction/deletion of your data.

• For U.S. states with privacy laws and for the EEA/UK/Switzerland, additional rights and disclosures apply.

• Questions? Email hello@copperburrow.com.